Refund policy
Refund & Return Policy
At Greenbulk (CandyMax), your satisfaction matters to us. Please read our policy below before making a purchase.
Damaged or Wrong Items
If your order arrives damaged during shipping, or if you receive the wrong item, contact us within 14 days of delivery. We will arrange a replacement or a full refund at no cost to you. Photos of the damaged item or packaging are appreciated but not required.
30-Day Refunds
You may request a refund within 30 days of the date of purchase for unopened items in their original packaging. To start a refund, email us at yt@takarainc.com with your order number. Once approved, we will refund the product price plus any applicable taxes to your original payment method within 10 business days.
Food Safety Notice
For food safety reasons, we cannot accept returns of opened food products. If an opened item has a quality issue (spoiled, off taste, foreign object), contact us — we will make it right with a replacement or refund on a case-by-case basis.
Return Shipping
If a return is approved, we will provide return instructions. For our error (damaged/wrong item), we cover return shipping. For other approved returns, the customer is responsible for return shipping costs.
Non-Returnable Items
Opened food products (except for quality issues as described above) cannot be returned.
How to Contact Us
Email: yt@takarainc.com
Please include your order number in all correspondence.